City of Plano Emergency Management Center

Status: Existing


The City of Plano Emergency Management Center is responsible for the management of emergency services, in the form of police and fire, for the City of Plano. The responsibilities include preparing a response plan to the incident/emergency at hand, the dispatching of emergency forces to the incident location or to the site of the emergency, the tracking and route management of emergency forces reroute to their destination, and creating the appropriate recovery measures after the response to the incident/emergency.


StakeholderRoleRole Status
City of PlanoOwnsExisting

Physical Objects

Emergency Management Center

Functional Objects

Functional ObjectDescriptionUser Defined
Emergency Call–Taking'Emergency Call–Taking' supports the emergency call–taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9–1–1, 7–digit local access, and motorist call–box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.False
Emergency Dispatch'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.False
Emergency Routing'Emergency Routing' supports routing of emergency vehicles and enlists support from the Traffic Management Center to facilitate travel along these routes. Routes may be determined based on real–time traffic information and road conditions or routes may be provided by the Traffic Management Center on request. Vehicles are tracked and routes are based on current vehicle location. It may coordinate with the Traffic Management Center to provide preemption or otherwise adapt the traffic control strategy along the selected route.False

Interfaces To

(View Context Diagram)

City of Plano Emergency Vehicles
City of Plano Traffic Management Center