Dallas County Department of Emergency Management

Status: Existing


The Dallas County Department of Emergency Management provides 24–hour emergency management services to the residents of Dallas County. The Dallas County Department of Emergency Management coordinates resources, expertise, and advocacy through a comprehensive emergency management program that includes: prevention, mitigation, preparedness, response, and recovery. The department is also responsible for the dispatch and management of all Dallas County emergency vehicles in the event of an incident/emergency.


StakeholderRoleRole Status
Dallas CountyOwnsExisting

Physical Objects

Traffic Management Center
Emergency Management Center

Functional Objects

Functional ObjectDescriptionUser Defined
Emergency Call–Taking'Emergency Call–Taking' supports the emergency call–taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9–1–1, 7–digit local access, and motorist call–box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency.False
Emergency Dispatch'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed.False
TMC Service Patrol Management'TMC Service Patrol Management' supports dispatch and communication with service patrol vehicles that monitor roads to aid motorists, offering rapid response to minor incidents.False

Interfaces To

(View Context Diagram)

Dallas County – Courtesy Patrol Vehicles
Dallas County Emergency Vehicles